Sheraton Vistana Resort
- What's Included
After being a long time Starwood Member jumping between Gold and Pro levels over the years, we decided to purchase a 3 bedroom vacation unit at Sheraton Vistana Villages. We visited over Thanksgiving 2016 and it was our first time on property as owners. When we arrived in our room, we noticed the floors were dirty and did not appear to be vacuumed. We also noticed the verandah was covered in cigarette butts and ashes on the floor and patio furniture. We called to complain on our first night and they said it would be taken care of. We had to call EVERY day and complain. They finally cleaned it the night before we checked out. My son was also injured in the pirate pool due to less than stellar maintenance on the pool. A piece of the pirate slide coating broke off and pierced under his big toe nail resulting in an urgent care visit to remove it. The lifeguards had ZERO first aid training. After multiple attempts to talk to the hotel manager, I am still waiting. I’m horrified that we purchased a vacation unit here. Very disappointed that this property doesn’t live up to Starwood expectations.
This is a nice time share for families. We enjoyed our stay and there is a lot to do with lots of different pools etc. It is an older property so it doesn't have newer amenities and it looks tired in spots. They have updated a lot of places. Front desk is ok. That is why the 4 star not the 5 star.
Large property close to Disney. We did not utilize any on site facilities as we stayed here to be close to Disney where our children were staying. We spacious two bedroom suite. Check in a Welcome Center.
So, I have read mixed reviews on this site about this resort, but I really am having trouble finding any negatives myself. We have stayed in the past at Disney Wilderness Lodge and always were happy, but this is so much better! Honestly, it's cheaper and you have so much more space! We are in a two bedroom villa in the cascade building, the room is amazing! We are a party of five and there is room to spare. We stayed in the conceigerge one bedroom suite in the wilderness lodge and there is no comparison. This room is five times the size, not to mention two bathrooms and a master with a whirlpool tub and king size bed! Reviews say you are pestered while here to buy a timeshare, not so. I told them right from the start that we were not interested in doing the presentation and they were fine with it. The people who are having issues, I assume, took place in the presentation, which would give the resort the impression you could be interested. I mean, if a light saber and light up wand are worth wasting 90 minutes of your vacation, go for it, but we wanted relaxing and fun, so we declined and never heard a word after about it.
In this Sheraton hotel we hear so many propositions which were just call up intended wrong expectations. Therefore, Sheraton will no longer be our choice at all in any part of the world.- eyewash nr. 1: pictures on the website, nice and clean rooms, a modern lobby and a full equipped gym. reality: just erobic fitness machines and free lifting weights, no guided machines, no useful jogging trail, cleaning service is superficial and not appropriate for four stars, dirty balconies. Unspectacular lobby is just the mirror of what you will get here.- eyewash nr. 2: we were invited to celebrate the merge of sheraton and an other hotel chain. We asked if this is about time sharing marketing and they said explicitly no.. reality: and how it was!- eyewash nr. 3: stuff at the time share meeting "we are Sheraton, we do not misguide", reality: stuff: "this guy will close the meeting and guide you out"... Instead it took us an other 40 minutes to listen to this promo talk.- eyewash nr. 4: Front desk stuff "you will have a great time here". Reality: we came back from the Universal studios and find our door left open from the cleaning stuff. not that great stay if just soimebody could have entered your room. even worse, they did not even care when we told them that this happened. Also not great, the bottering promotion messages they will leave on your answering machine everyday.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1682 villas
- 7 pools
- 8 hot tubs
- Food court with KFC Express, Pizza Hut Express, A&W and All American Foods Express
- Marketplace Deli and Convenience Store
- 4 bars
- 3 fitness centres
- Sports courts
- Games rooms
- Daily scheduled activities (fee)
- King or queen bed
- Living area
- Sofa bed
- Dining area
- Full kitchen
- 2 TVs in living room and bedroom
- DVD player
- In-room safe
- Max occupancy 4
For the Kids - Kids' pools, Kids' activities and Video arcade.
Car Rental included - If you choose the Transat package with car rental, it is included for the length of stay and is based on your type of accommodation: Hotel room - 4-Door Midsize, 2 Bedroom Condo/Home or larger - Mini-Van, when 4 or more adults share. The rental includes Unlimited mileage, Air-conditioning, Automatic transmission, AM/FM stereo, State map, 24-hour Roadside Assistance. Applicable local taxes and surcharges are not included. Please inquire for full details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Vistana ResortOrlando,United States
- Hotel Contacts
- Extra Info
8800 Vistana Centre Drive, Orlando, FL 32821-6353
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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