Sheraton Vistana Villages
- What's Included
Loved the resort but very dissatisfied with their customer service we didn't have room service and was told at check in that we would get $90 to spend in the resort when I checked again the following day they confirmed we did have the credit so after a few days and to reassure myself I checked at reception againThis time I was told because our towels had been changed and the bin emptied that classified as room service I was very annoyed because they then informed me that we now only had $50 assigned to our roomI told them very clearly I was very unhappy with that especially as I had checked twice in different days wth different people that it was sorted and a full credit was assigned to our rom only now to be told that's not correct. The member of staff apologised and said he would give a full credit given that I'd checked it out twice In checking out I spoke to the member of staff in reception to check if there was a balance owing although we had been keeping a check on what was spent as well I was told no monies were owed in fact there was a creditGot home only to find out they had taken $81 from our credit card and we got charged an exchange currency so I was fuming and sent their customer service an email after consulting a free advice solicitor guess what nit even the decency of an apology or an acknowledgement of my emailDo yourself a favour do t believe or trust them they have taken money illegally and if they've done it to us them you can be sure they've done it to others SO BEWARE and don't spend it anyway get it in writing every day if you do have it then they can't charge you without your knowledge VERY UNHAPPY and will NEVER GO TO THAT RESORT AGAIN EVER
My family of four stayed at the Sheraton Vistana Villas and had an amazing week. We have a handicapped daughter who could easily move around our handicapped unit. I requested to be near one of the large pools and my request was kindly granted by the staff.Our favorite memories are enjoying the Fountains Pool.We had exceptional service from Elissa Ventura.She made our family feel welcomed and went out of her way to help us, and was attentive to the needs of our daughter.We will visit again, and hope to see Elissa on our return trip!
This is a decent value for money spot if you are looking for a 1/2 bed apartment within 25 mins driving distance of Disney. The main pool is enormous and lots of fun. There are also a few other smaller pools and playground.Our room was quite dark with a musty, smoky smell. I am deducting a point for a very suspicious stain on the sofa bed arm but it was too late for us to change rooms
We love coming every year. The staff is helpful and friendly. We especially enough going to the Flagler Grill. Armando was excellent with my grandmother who has dementia. Family trips can be difficult but he was super kind and gave her something to look forward to each day.
We recently had the pleasure of staying at the Sheraton Vistana Villages for our recent trip to Orlando. We had stayed at this location a prior time but in a different set of villages. This time we were in a three bedroom kickoff. The rooms were very spacious, with two lovely kitchens, living rooms and a dining area. There was also a breakfast bar area for the kids to sit at and have their food. The two patios provided a lovely look over the pool. The beds were super comfortable and there were plenty of areas to store luggage and clothes. They are literally set up with everything you need to have a comfortable vacation. The resort itself has always been a favorite of mine, as the amenities are perfect and the staff is always helpful and kind. We stayed on the 5th floor and you could not hear much above us or below us other than the occasional toilet flush but it was very faint. The pools are very clean and there are 4 to choose from. The market place although a bit over priced is nice to have as we did find a few times were we needed to pick something us and not have to run to the store. The resort is very nicely located and not far from the outlet malls, Disney and sea world.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1037 villas
- Snack bar
- Hot tub
- Convenience store
- Fitness centre
- Tennis court
- Games room
- Daily scheduled activities (fee)
- King bed
- Sofa bed in living area
- TVs in living room and bedroom
- Fully equipped kitchen
- Dining area
- Full bathroom
- In-room safe
- Iron/ironing board
For the Kids - Kids' pool, Kids' activitiesÂ and Video arcade.
Car Rental included - If you choose the Transat package with car rental, it is included for the length of stay and is based on your type of accommodation: Hotel room - 4-Door Midsize, 2 Bedroom Condo/Home or larger - Mini-Van, when 4 or more adults share. The rental includes Unlimited mileage, Air-conditioning, Automatic transmission, AM/FM stereo, State map, 24-hour Roadside Assistance. Applicable local taxes and surcharges are not included. Please inquire for full details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Vistana VillagesOrlando,United States
- Hotel Contacts
- Extra Info
12401 International Drive, Orlando, FL 32821-6935
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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