Westgate Lakes Resort & Spa
- What's Included
OverviewLakefront Villa Complex situated 1 mile from Sea World & 2 miles from Universal Studios.
I recently stayed at Westgate for the annual Classic weekend. Check in was quick, however they failed to mention the $50 hold fee. The room was clean however slightly outdated. . I was hoping to be "Amazed" . Please if we are going to need parking passes on certain condos, why not get a system to where the spaces are marked for each building. It was a hassle having to park 3bldgs over and walking a few minutes to our room after dinner. Lord forbid we had to go back to the car for whatever reason. I would stay again, but not during a busy event.
We were in Orlando for a stay at a Disney resort but we got to town a night earlier than we had originally planned. My parents had a suite at Westgate Lakes, so we just booked a room there for our extra night. We got to our room a little before 10:00 pm and started getting ready to go to bed. I reached for a pillow that was on the bed, right as I was about to grab it, a roach crawled out of the pillowcase! I screamed and my husband smashed it. It was absolutely disgusting! It had my skin crawling at the thought of laying down on that pillow and it being inside of it. We called the front desk immediately! They offered to come spray the room. Are you kidding me!!?! I want out of this room, out of this building, right now! They offered to move us to another building, but it hadn't been remodeled yet so it wouldn't be as nice. Seriously?! I'm paying this kind of money, find a roach in the pillows, and it wasn't their first reaction to get us in a nicer room?! They finally moved us to another room after an hour, one floor below the roach. The icing on the cake was that the lock on the door in the new room didn't lock, so we slept with a chair wedged up under the door all night. We were too tired to wait for another room. We didn't ask for the room to be comped but for goodness sakes, I didn't think it was too much to expect not to be downgraded after finding something so appalling in the room. The customer service was a whole other disgrace! They were downright rude to my husband when we were talking to them. Not gonna lie, the room was beautiful. Honestly, if we hadn't found a roach and had such a terrible experience with the customer service, I would have a different opinion. But the rose colored glasses are off for us. Hope no one else has this type of experience.
Great hotel for vacation. If you want to go somewhere good but don't like drive far you will like this place. About 5 minutes away from international drive where there is everything from restaurants to amusement park.
Stayed in the 1400 building and had two small issues the resort corrected immediately. I read the previous reviews and cannot agree with all the negativity. We would recommend staying again. The only thing that was difficult was parking at night but that's to be expected in a resort of this size. The parking garage had room each time.
My husband and I recently stayed at this resort on recommendation from a friend of ours who has a time share here. The resort staff was very customer friendly, as well as the sales people who tried to entice us to purchase a time share. The room that we had was a studio, which was very nice, and the bathroom was very spacious. The grounds were fabulous and so clean, and the resort personnel were very friendly and helped with any problems that we had. The one big problem that we had was that we were assigned a room on the 6th floor of one of the buildings. Our elevator stopped working and was not fixed until the next morning. We had to walk up six flights of stairs to reach our room. This was not good on my knees or my husbands back. Otherwise than this, we would return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1,990 Rooms
- 7 Pools
- Children's pools
- Restaurants on site
- Laundry facility
- Spa on site (fee)
- Gym on site
- Kayaking (fee)
- Tennis (fee)
- Business center
- Gift shop
- Mini grocery store
- King Bed
- 1 queen sleeper sofa
- Hot tub
- Satellite/Cable TV
- DVD player
- Balcony or patio
- Full size refrigerator
- Coffee maker
- Full stove
- Max occupancy: 4
- Max child occupancy: 2
- King Bed
- 2 double beds
- 1 queen sleeper sofa
- Sofa bed
- Max occupancy: 8
- Max child occupancy: 4
Resort Location Map
Westgate Lakes Resort & SpaOrlando,United States
- Hotel Contacts
- Extra Info
10000 Turkey Lake Road, Orlando, FL 32819-8007
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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